Remote Customer service Jobs • Team Management

The Member Care Supervisor’s primary duties involve ensuring their team is productive and happy, meeting performance expectations, fulfilling assigned job duties, and ensuring a positive member experience. This role involves managing teams of approximately 10-15 agents. You will lead a team of Member Care Specialists, monitor key metrics, and champion continuous improvement.

You will be a pivotal leader in ensuring optimal client engagement and satisfaction with the Vivian platform for our healthcare staffing agency customers. This role involves developing strategies to maximize customer retention and success, growing Net Retention Revenue while managing a dedicated team to execute these plans effectively. This position is crucial for guiding the company through a significant growth phase, with the goal of substantially increasing annual recurring revenue.